what are roles and responsibilities?

In my current role as a Process Lead (SAP FICO Consultant) at xxxxxxxxxxx., I primarily handle day-to-day FICO support tickets. This involves closely collaborating with our clients and team members to resolve any issues promptly. Additionally, I manage change requests and customize SAP configurations to meet user requirements. I also work on RICEFW developments as per user needs, testing them and moving them into production after User Acceptance Testing (UAT).

A significant part of my job involves providing support and training to finance and controlling teams, helping them effectively utilize SAP FICO. I conduct training sessions and offer assistance whenever they face challenges.

Overall, my role revolves around understanding our clients’ needs and ensuring SAP FICO meets those needs smoothly.